Privacy policy

Last Updated: March 14, 2025

Introduction

Sunshine Commerce Pty Ltd trading as Power Paws (“Power Paws”, “we”, “our”, or “us”) recognises the importance of protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us online or offline.

This Policy applies to our websites https://www.powerpaws.com.au and https://www.powerpaws.au and to any other pages that link to this Policy (each a “Site” and together the “Sites”). It also applies to information we collect by email, phone, chat, social media, or other channels.

For the purposes of Australian privacy law, Sunshine Commerce Pty Ltd (ABN 46 691 645 299) is the entity responsible for your personal information and is based at 2/290 Boundary Street, Spring Hill QLD 4000, Australia. You can contact us at hello@powerpaws.com.au.

Our Privacy Policy explains:

  1. What personal information we collect.

  2. Why we collect it.

  3. How we use that information.

  4. How and why we may share it.

  5. The rights you may have and how to exercise them.

Residents of the European Economic Area (EEA), United Kingdom (UK), Switzerland and certain U.S. states should also review the Jurisdiction-Specific Notices section. Where those laws apply, we will meet those obligations.

By using the Sites, you agree to this Privacy Policy. If you do not agree, please do not use the Sites.

If you have questions about this Privacy Policy, contact us at hello@powerpaws.com.au.

 

 

1. Personal Information We Collect

We collect information to operate our business, supply products, and improve your experience. “Personal information” means information about an identified person or a person who is reasonably identifiable. The types of information we collect include:

 

Generally

  • Contact and account information. Name, email, phone number, address, login details, preferences, subscription status, purchase history, saved items, and communications with us.

  • Order and payment details. Billing and shipping details and the last four digits of payment cards. Full payment data is processed by our payment providers.

  • Customer service and enquiries. Information you include when you contact us for support, feedback, questions, product issues, or returns.

  • Marketing sign-ups and promotions. Details provided for newsletters, quizzes, surveys, competitions, referral programs, and campaigns. These may include optional information about your dog’s age, breed, diet, sensitivities, or symptoms that you choose to share.

  • Social media. Usernames, public profile information, content you tag us in, and messages you send to our official accounts.

  • Business contacts. Names, roles, and contact details for suppliers, partners, and professional service providers.

 

Automated Data Collection: Cookies and Similar Technologies

When you visit the Sites or open our emails we and our partners may use cookies, pixels, tags, and server logs to collect: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, links clicked, time stamps, and approximate location. We use this information to operate the Sites, secure them, analyse performance, personalise content, measure marketing effectiveness, and improve our services. See the Cookie Policy below for details and choices.


We currently use analytics and advertising technologies such as Google Analytics. You can learn about Google Analytics and opt out at: https://tools.google.com/dlpage/gaoptout


If you disable cookies some parts of the Sites may not function as intended.

 

We do not knowingly collect sensitive categories of information unless you choose to provide them. Please avoid sharing health or other sensitive information unless it is relevant and you consent to our handling of it under this Policy.

 

 

2. How We Use Personal Information We Collect

We use personal information for purposes that are consistent with the reason it was collected or that you would reasonably expect. These include:

 

  • Provide, operate, and improve the Sites and our products and services.

  • Process orders, payments, deliveries, subscriptions, and account requests.

  • Communicate with you about purchases, shipping, support, recalls, policy updates, and security notices.

  • Personalise content and recommendations.

  • Conduct quizzes, surveys, promotions, and loyalty or referral programs.

  • Send marketing communications where permitted by law and your preferences. You can opt out at any time.

  • Monitor, prevent, and detect fraud, abuse, or security incidents.

  • Comply with legal obligations and respond to lawful requests.

  • Maintain records, run internal reporting, testing, and quality assurance.

  • Recruit and assess job applicants where relevant.

We may aggregate or de-identify information so it can no longer reasonably identify you. We may use and disclose such information for any purpose.

 

 

3. Our Disclosures of Personal Information

We disclose personal information for the purposes described above and only as permitted by law:

  • Service providers and vendors. E-commerce platform, payment processors, fraud prevention tools, shipping and logistics, email and SMS platforms, analytics, hosting, security, customer support, and marketing services. These recipients may only use the information to provide services to us and must protect it.

  • Partners. Analytics, advertising, and web optimisation partners may set cookies or collect data through our Sites. See the Cookie Policy for choices.

  • Affiliates and corporate transactions. We may share information with our related entities or transfer it in connection with a merger, sale, or asset transfer.

  • Legal and compliance. To comply with laws, court orders, or lawful requests. To enforce our terms, protect our rights, users, or the public, and to detect or prevent fraud or security issues.

  • With your consent. Where you direct us to share information or consent to a disclosure.

We do not sell personal information as that term is commonly understood. Where a jurisdiction defines “sale” or “sharing” to include online advertising cookies, we provide appropriate choices.

 

 

4. Our Legal Basis for Collecting Personal Information

Where the GDPR or UK GDPR applies we rely on one or more of the following legal bases:

  • Your consent.

  • Performance of a contract with you or to take steps at your request before entering a contract.

  • Compliance with legal obligations.

  • Our legitimate interests such as improving products and services, operating the Sites, preventing fraud, and securing our systems, provided those interests are not overridden by your rights.

 

 

5. When You Choose Not to Provide Personal Information

Some information is necessary to create an account, place an order, receive customer support, or participate in a promotion. If you choose not to provide required information, we may be unable to provide those services.

 

 

6. Our Retention of Your Personal Information

We retain personal information for as long as needed for the purposes set out in this Policy. We consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use, legal and accounting requirements, and whether we can achieve the purposes through other means. When information is no longer needed we will delete or de-identify it. Where complete deletion is not technically possible we will securely store and isolate the data from further use.

 

 

7. Privacy Rights

Your rights will depend on your location. At a minimum and subject to exceptions under the Privacy Act 1988 (Cth) you may request access to the personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To exercise these rights email hello@powerpaws.com.au.


If you live in the EEA, UK, Switzerland or a U.S. state with comprehensive privacy laws you may have additional rights described in Jurisdiction-Specific Notices below.

 

 

8. Jurisdiction-Specific Notices


Australia

We comply with the Australian Privacy Principles (APPs). You may:

  • Request access to personal information we hold about you.

  • Request correction of personal information.

  • Complain about a potential breach of the APPs. We will respond within a reasonable time. If you are not satisfied you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact for privacy requests or complaints: hello@powerpaws.com.au


EEA, UK, and Switzerland

Where the GDPR or UK GDPR applies, you may have the rights to access, rectify, erase, restrict, or object to processing, to data portability, and to lodge a complaint with your local supervisory authority. We will respond within the time required by law. Our primary contact remains hello@powerpaws.com.au.


California and other U.S. state laws

If we become subject to a U.S. state privacy law for your residency, you may have rights to access, delete, correct, or opt out of certain processing, including targeted advertising through cookies. Use the cookie settings on our Sites to manage advertising cookies and email hello@powerpaws.com.au for other requests. We do not knowingly sell personal information in exchange for money.

 

 

9. Our Email and Text Message Opt-out Policy

You can unsubscribe from marketing emails at any time by using the link in our emails or by contacting hello@powerpaws.com.au. For SMS, reply STOP to opt out. We may still send service messages such as order confirmations, shipping updates, or important notices.

 

 

10. Third-Party Links on the Sites

The Sites may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

 

 

11. International Transfer

We use global service providers. Your information may be transferred to and stored in countries outside Australia. Where we transfer information internationally we take reasonable steps to ensure appropriate safeguards are in place and that the information is handled in line with this Policy and applicable law.

 

 

12. How We Protect Personal Information

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or loss. No method of transmission or storage is completely secure. Please take care with the information you share online and do not include sensitive information in emails.

 

 

13. No Use by Children

Our Sites are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact hello@powerpaws.com.au so we can delete it.

 

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version on this page with the “Last Updated” date. Your continued use of the Sites means you accept the updated Policy.

 

 

15. Contact Us

Power Paws — Sunshine Commerce Pty Ltd

2/290 Boundary Street, Spring Hill QLD 4000, Australia

Email: hello@powerpaws.com.au

Phone: 1300017160

 

 

Cookie Policy

We use cookies and similar technologies to operate the Sites, enhance user experience, and analyse performance.

 

Types of Cookies We Use

  • Essential cookies. Required for core site functions such as page navigation, checkout, and security.

  • Functional cookies. Remember preferences like language, region, and saved items.

  • Analytics and performance cookies. Help us understand how visitors use the Sites and improve performance.

  • Marketing and social cookies. Used to deliver and measure ads and to enable social features. These may be considered “sharing” for targeted advertising in some jurisdictions.

 

Your Choices

  • Use your browser settings to block or delete cookies. The Sites may not function correctly without essential cookies.

  • Manage analytics and advertising cookies using the cookie controls on our Sites where available.

  • Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Third-party providers may offer their own opt-outs. If you clear cookies you may need to opt out again.

 

Changes to this Cookie Policy

We may update this Cookie Policy from time to time. Please review it periodically for changes.